1. Return Eligibility

a. You may be eligible to return a product under the following conditions:

• The product is damaged, defective, or significantly different from what you ordered.
• You received the wrong product.
• The product is unused, unworn, and in its original packaging with all tags attached.

2. Return Process

a. To initiate a return, please follow these steps:

• Contact our customer service team within [insert number of days] days of receiving your order.
• Provide your order number, the product(s) you wish to return, and a clear description of the issue.
• Our customer service team will review your request and provide you with instructions on how to return the product(s).

b. Please do not return any items without first receiving authorization from us. Unauthorized returns may not be accepted.

c. Once we receive the returned product(s), we will inspect them to verify their eligibility for a return.

3. Return Options

a. If your return request is approved, you may choose one of the following options:

• A full refund of the purchase price to your original payment method.
• An exchange for a product of equal or lesser value, with any price difference either refunded or billed.

4. Return Timeline

a. We will process your return as promptly as possible after receiving and inspecting the returned product(s). The exact timeline may vary depending on your payment method and location.

5. Non-Returnable Items

a. The following items are not eligible for a return:

• Customized or personalized products.
• Products that have been used, washed, or damaged due to misuse.
• Products with removed or tampered tags or labels.

6. Shipping Costs

a. If your return is due to an error on our part (e.g., wrong item sent or product defect), we will cover the return shipping costs. In all other cases, you are responsible for return shipping costs.

7. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us using the information provided below:

info@nojoomalsharq.com

Thank you for choosing Nojoom AL Sharq. We value your satisfaction and aim to make the return process as straightforward and convenient as possible.