1. Refund Eligibility

a. You may be eligible for a refund or exchange under the following conditions:

• The product is damaged, defective, or significantly different from what you ordered.
• You received the wrong product.
• The product is unused, unworn, and in its original packaging with all tags attached.

2. Refund Process

a. To request a refund or exchange, please contact our customer service team within [insert number of days] days of receiving your order.

b. Provide detailed information about the issue, including your order number, the product(s) in question, and clear photographs if applicable.

c. Our customer service team will review your request and provide you with instructions on how to return the product(s). Please do not return any items without first receiving authorization from us.

d. Once we receive the returned product(s), we will inspect them to verify their eligibility for a refund or exchange.

3. Refund Options

a. If your refund request is approved, you may choose one of the following options:

• A full refund of the purchase price to your original payment method.
• An exchange for a product of equal or lesser value, with any price difference either refunded or billed.

4. Refund Timeline

a. We will process your refund or exchange as soon as possible after receiving and inspecting the returned product(s). The exact timeline may vary depending on your payment method and location.

5. Non-Refundable Items

a. The following items are not eligible for a refund or exchange:

• Customized or personalized products.
• Products that have been used, washed, or damaged due to misuse.
• Products with removed or tampered tags or labels.

6. Shipping Costs

a. If your refund or exchange request is due to an error on our part (e.g., wrong item sent or product defect), we will cover the return shipping costs. In all other cases, you are responsible for return shipping costs.

7. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return or exchange, please contact us using the information provided below:

info@nojoomalsharq.com

Thank you for choosing Nojoom AL Sharq. We value your satisfaction, and we are committed to providing you with a seamless shopping experience and excellent customer service.